Request account deletion — Karpanai

This page is for users of the Karpanai mobile app (iOS and Android). It explains how to ask us to delete your Karpanai account and what happens to your data.

How to request deletion

Email support@karpanai.in from the same Google or Apple account you use to sign in to Karpanai.
Use the subject line: Delete my Karpanai account.
In the message, include the email address shown in Karpanai → Settings.
We will confirm by email when deletion is complete, normally within 30 days.

Data we delete

When we process your request, we delete from Karpanai’s servers:

Your account identifiers (including email and display name we received from Google or Apple)
Listening progress and resume position
Favorites and library preferences stored on our servers
Our copy of which titles you unlocked (entitlement records we store)

Data we cannot fully erase

App Store / Google Play receipts. Purchases are billed by Apple or Google. We cannot delete the store’s payment record. Those companies keep what they need for tax, fraud, and refunds.
RevenueCat. Purchase verification may retain limited transaction data under their policy.
Legal holds. We may keep a minimal record of the deletion request itself if the law requires it.

After deletion

You can still install Karpanai and browse as a guest.
Signing in again with Google or Apple creates a new empty account. Previous progress is not restored.
Store purchases can usually be restored on a new account with Settings → Restore purchases if you use the same Google Play or Apple ID. That is controlled by the store, not by our deleted server records.

Partial deletion