KarpanaiThis Refund & Cancellation Policy applies to digital purchases made through the Karpanai mobile application. It supplements our Terms of Service.
How purchases work
All in-app purchases (individual kandams or the full Kamba Ramayanam) are processed by the Apple App Store (iOS) or Google Play (Android). Karpanai does not collect payment card details or process payments directly on this website.
Refunds
Because payments are handled by Apple and Google, refund requests must be submitted through the store where you made the purchase:
- iOS: Report a problem at reportaproblem.apple.com or via your Apple ID purchase history.
- Android: Request a refund through Google Play — Google Play refund help.
Refund eligibility and timing are determined by Apple or Google under their respective policies. Karpanai cannot override store refund decisions.
Digital content — no physical shipment
Karpanai sells digital audiobook access only. There is no physical product to return. Once a purchase is confirmed by the store, your entitlement is unlocked in the app when you are signed in with the same account used for the purchase.
Cancellations
In-app purchases are one-time, non-subscription unlocks. There is no recurring billing to cancel. If you do not wish to keep access, you may uninstall the app; purchased entitlements remain tied to your store account per Apple/Google rules.
Restore purchases
If you reinstall the app or switch devices, use Settings → Restore purchases in the Karpanai app while signed in with the same Google or Apple account used for the original purchase.
Support
For entitlement issues (purchase not unlocking after a successful charge), email support@karpanai.in with your store receipt or order ID. We cannot issue refunds directly but can help verify entitlements on our side.